How do you know if it's Crisis or Concern?

When working or volunteering in ministry, unexpected, yet emotionally-charged situations can occur-especially these days, when it seems like everyone is just a little more escalated or easily triggered. So how do you differentiate between whether a situation is concerning or escalating to a much more intense crisis in need of immediate action? The chart below helps identify whether someone is experiencing a concerning mental health issue or is in mental health crisis.

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